1. Who we are

CreatiCV is an online CV and cover letter builder operated by Merdan IT Solutions, registered in Kerkrade, Netherlands. We help you create and share professional application documents in a simple way.

If you have questions about this privacy policy or about your data, you can contact us at support@creaticv.com.

2. What data we collect

We only collect the data we need to offer our service and to keep your account secure.

Account data

Login and contact email address
Encrypted password (we never store the plain text)
Preferred language and interface settings
Your subscription plan and billing status (Free, Basic, Pro, etc.)

CV and cover letter content

The information you enter in your CVs and cover letters, such as education and work experience. Sensitive details like full address and date of birth are hidden in public views by default.

Usage and technical data

IP address and basic location (country/city)
Browser type, device type and operating system
Pages you visit and actions you take (for example: creating a CV, sharing a link)
Error messages and log data so we can fix bugs and improve performance

Job and recruiter tools

When you use job suggestions or send your CV directly to a recruiter, we process the vacancy and recruiter details needed to deliver that feature.

Share links and invitations

When you create public share links or invite other users, we store the link, basic statistics and invitation data to show you views, clicks and rewards.

3. Why we use this data

We process your data only for clear purposes and on the basis of the GDPR (for example: contract, consent, or legitimate interest).

To provide the service

We use your account and CV data so you can log in, edit documents, share links and manage your subscription.

To improve CreatiCV

We use anonymous and aggregated statistics to understand how the site is used and which templates or features are popular.

For security

We log technical data to detect abuse, protect accounts and prevent fraud.

Job features

We use job and recruiter data only to show you relevant job vacancies or to send your application when you ask us to.

Legal obligations

Some data must be kept for tax, accounting or anti-fraud regulations. We keep as little as possible and only as long as required.

4. Cookies

We use essential cookies to make the site work, and optional analytics cookies to improve it.

Essential cookies

These cookies are needed for basic functions like login, language choice and saving your CV. Without them, CreatiCV will not work correctly.

Analytics cookies

With your consent, we use privacy-friendly analytics to measure traffic and see which pages are used most, so we can improve the site.

Third-party cookies

Some features, such as embedded videos or payment providers, may place their own cookies. You can manage these via your browser settings.

5. Who we share data with

We do not sell your data. We only share it with carefully selected partners when this is necessary for the service.

Service providers

We work with hosting providers, email services, payment processors and analytics tools. They may only process your data on our instructions.

Recruiters and employers

We only share your CV or profile with a recruiter when you send it yourself or when you clearly choose to make a link public.

Legal requests

In rare cases, we may need to share data with authorities if the law requires it or if there is suspected fraud or abuse.

6. How long we keep data

We keep your data no longer than necessary for the purposes described above.

Account and CV data: kept while your account is active.
When you delete a CV or your account, we remove the content from our active systems as soon as reasonably possible.
Technical logs: kept for a limited period to solve problems and protect the platform.
Payment and billing data: kept as long as tax and accounting regulations require.

7. Your privacy rights

Under the GDPR, you have several rights regarding your personal data.

Right of access: you can ask us which data we have about you.
Right to rectification: you can correct or update your data in your account.
Right to erasure: you can request deletion of your account and CVs.
Right to data portability: you can export your CV content to use elsewhere.
Right to withdraw consent: you can change your cookie or email preferences at any time.
Right to object: in some cases, you may object to certain processing activities.

You can exercise these rights by contacting us via the support page on CreatiCV.com.

8. Children

CreatiCV is aimed at users who are old enough to apply for jobs themselves. If we discover that we hold data from a child without parental consent, we will delete it.

9. Security

We take technical and organisational measures to protect your data, such as encryption, access controls and regular backups.

10. Changes to this policy

We may update this privacy policy when our service changes or when laws require it. We will show the latest version on this page.

Privacy & data protection